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kim glasco

Hi Julie,I was glad to see this post.I have tried setting up a FB site for my business in the past. I was careful about making sure I was signed in under the correct profile when I added things to either my business page or personal site. However, I found often most of what I posted showed up on my personal site, and occasionally if someone who had liked my business page, I would see some of their personal comments on my business site. I thought perhaps it was because of the common email address. I even tried using a completely new pseudo email but that did not seem to work well either.Whenever I was looking at my business site from my computer it appeared as if many personal things were being shown. My son explained that it was only because I was the administrator signed in but others could not see what I was seeing. That made it even more confusing. That is why I tried a pseudo email so I could sign on and see what the public sees. Any suggestions or blogs you have already written on this would be helpful.Thanks KG

Marla

I would also be interested in Julie’s suggestions as to how to protect anonymity/confidentiality if a therapist has a “personal” FB page/profile, but wants to set one up purely for her business/practice; I have avoided doing so for the main reason that I would not want my clients/patients to access information from my personal FB page/profile. How does one ensure their business page can remain separate and protected from their personal page/profile?

Many thanks!

Julie Hanks, LCSW

Hi Kim, If someone “likes” your professional page they can post comments on your wall and it will show up as commenting under their personal name. I’m wondering if you’re possibly confusing your”news feed” with your professional page wall. Your news feed will show all of the posts of your “friends” and all comments on your business page in one place but that doesn’t mean everyone else can see that information. You can also edit your practice page settings so that no one can comment or post on your wall, but then you lose a lot of interaction and discussion. If you’d like to email me through this contact page http://www.juliehanks.com/contact/ we can set up a time for a brief phone consultation and I can walk you through it. Facebook can be very confusing!

Julie Hanks, LCSW

Hi Marla, when you set up a business “page” it is already separate from your personal profile. When you post on your business page it will show up as a post from the name of your therapy practice, not your personal profile. People who “like” your practice/business page aren’t granted access to your personal profile as long as you set your personal profile to the highest security setting. Be sure to set it so only “friends” can see your personal information. Hope this helps! Let me know if you have any other questions.

Marla

Julie, thanks a million for responding. I am in the process of developing some ideas for my own therapy practice and may very well appreciate a phone consultation down the road with you; you seem very well versed in this area. Thanks again for your prompt response.

April

Hi, Julie. I have a question about my center’s facebook page, which I am the administrator of. Recently, one of our clients, who “liked” our page, posted a thank you to her counselor for all of the help that she gave her during a difficult time in her life. Does having that on the wall violate confidentiality, or is it okay because the client put it there?

Julie Hanks, LCSW

April, great question! If a client voluntarily posts on your wall then you aren’t providing anyone with confidential information, the client is voluntarily giving information. It would make me nervous though, as a clinic director. If it were me, I’d probably have her therapist contact her to make sure that she is aware that your wall is public and that anyone can access that information. (Disclaimer: I don’t know what state you’re in, or in which discipline you’re licensed so I suggest that you contact your professional organization and state licensing board to see if there are social media policies that would help clarify the situation).

kim glasco

Julie,
Thanks for your comment. I believe you are correct about confusing news feed with what was written on my Business page. It made it difficult to keep track of and anxiety provoking hoping I wasn’t making a mistake and posting something to the wrong place.

I need to find the time to watch a couple other videos and articles I have seen posted. After doing so I may take you up on brief consultation if I don’t get a better handle on it.

Thanks
Kim Glasco

john lee

is it possible to create a practice page, without having a personal page?

i am one of the few who is not on facebook,and since i’ve held out this long, i feel like i can do without

Mcayla Darno

Hi Julie,
I know engaging with others is a good idea to build followers or likers but when I comment on someone’s post/ page it shows my profile page image which I’ve tried to shut down by referring others to my professional page. How can I change that? Also when posting from twitter or Instagram it goes to my profile page also.
Is there a way to fix these issues?
Finally, it’s hard to draw a following as a therapist due to content. People are nervous to like certain posts. Any advice on posts therapists can make that are most desirable to the
Public forum?
Kindly,
Mcayla Sarno

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